Privacy Policy

Dr. Shubhali's SkinFix Clinic ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data when you visit our website or book a consultation with us.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Your name, phone number, email address, and location when you fill out our contact or booking form.
• Health Information: Skin concerns, medical history, and treatment preferences shared during consultations — used solely to provide appropriate care.
• Communication Data: Messages sent to us via WhatsApp, email, or our website contact form.
• Usage Data: IP address, browser type, pages visited, and time spent on our website (collected automatically via cookies or analytics tools).

2. How We Use Your Information

We use the information we collect to:

• Schedule and manage your consultations and appointments.
• Provide personalised dermatology and skin care advice.
• Respond to your enquiries and follow up on treatments.
• Send appointment reminders or important clinic updates (with your consent).
• Improve our website content and user experience.
• Comply with legal and medical record-keeping obligations.

3. Medical Records & Confidentiality

All medical and health-related information shared with us is treated with strict confidentiality in accordance with applicable Indian medical ethics guidelines. Your health data is:

• Stored securely and accessed only by authorised clinic staff.
• Never shared with third parties without your explicit consent, except where required by law.
• Retained only as long as necessary for your ongoing care and legal compliance.

4. Cookies & Analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics) to understand how visitors use our site. These tools collect anonymous data and do not identify you personally.

You can control cookie preferences through your browser settings. Disabling cookies may affect some features of our website.

5. Sharing of Information

We do not sell, rent, or trade your personal information. We may share information only in the following circumstances:

• With trusted service providers who assist in running our website or clinic operations (e.g., hosting providers), under strict confidentiality agreements.
• If required by law, court order, or government authority.
• With your consent, for referrals to specialists or other healthcare providers.

6. Social Media

Our website links to our Instagram page. If you interact with us on social media, please be aware that those platforms have their own privacy policies. We are not responsible for data collected by Instagram or other social platforms.

We may share before-and-after photos or patient testimonials on social media only with your explicit, written consent.

7. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or outdated information.
• Request deletion of your personal data, subject to legal obligations.
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us using the details below.

9. Children's Privacy

Our website is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has submitted information to us, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised date. We encourage you to review this page periodically.